Today is the deadline for my line to be fixed and its still down

<p>My line has been out of order since the 08-02-2107 and there was a deadline given to the technicians for today at 12:00am... my line is still down!!!! Can somebody address this because its frustrating speaking to your faults call centre who dont know anything else but to give me escalation numbers! Can the higher powers that be not contact technicians and find out what the delay is??? There has been ample time to order a cable between the 8th and today. Its 2 weeks already. Turnaround time of this is 5-7 working days!</p>