To whom it may concern, (if any)

In November 2013, I took out a contract for myself. Samsung S4 for R369.00, on smart plan100 and includes 5gig Telkom data.<br> On 26.05.2014, I lodged a complaint or query with regards to my network. I was given a CASE number ***2, whereby there is a turnaround time of 72hours, I spoke to a Phumzile. On 24/10/14, I was called by Vusisiwe. That was about 5 MONTHS after I logged my fault and NOT 72 Hours. In November 2014, I got ******, my phone was also ******. I immediately logged a call with you guys and everything was blocked. <br> In December 2014, I took out a 2x new contracts,S5 for R399 & Z3 for R169 on the same day the old contract S4, had to be canceled but I continued paying for the device. For some reason I am being billed for both my new contracts, the S4 device and The 5gig Telkom data that was part of my 1st contract, the S4- R 349. +<br> I logged this query in store, and once again I was given a case number (***4) that will be dealt with in 72 Hours. <br> Seriously, by now I'm sick and tired of your **** turnaround time, because it means JACK!!!<br> <br> I want to be credited:<br> PLEASE GET ALL YOUR DUCKS IN ONE STRAIGHT ROW. <br> <br>