To whom ever it may concern. The systems that are in place to assist customers are bull. Improve the lest you loose valuable customers to your competitors due to lack of incompetence and urgency!

To whom ever this may concern.

My Telkom contract account with telkom incorrectly and mistakenly got interrupted, so they say. Received an sms around 12:00 midnight of the 17.05.19 to inform me that I should contact customer care. Of which I did and spoke to a lady by the name of Anastasia, who then said she escalated the matter to their “COLLECTION “ department and should expect for it to me unblocked within 24hrs. Mind the fact that this whole this affects my communication, as my network is cut off completely. I then called again and spoke to a gentleman by the name of Thokozani mthetwa, who then did the exact same thing. It’s been more that 24 hours, and my network still has be “unblocked. Called again on the 18.05.19 at 03:12am spoke to The Anastasia I spoke to the previous night who reassured me that the emails have been sent and I should wait.

I’m a makeup artist and have other entities that I’m responsible for of which require me to send e-mails as I’m on the go.. but well wow had to connect to the nearest WiFi hotspot to be able to communicate with my clients to apologize to them for the inconvenience, basically I had to sacrifice a whole day ....of work all because I should wait for the collection department to be the people that undo their mistake. Worse part is there’s no direct line to talk to those “important “ people, they can only be communicated via e-mail. It’s the 18th today and I’m going to suffer yet another day of this annoying network bull****.

My account is paid up to date and I don’t understand why I’m feeling and receiving the wrath of a mistake which wasn’t done on my side and *********** people that lack basic understanding, affecting ones income too. This is by far the worst experience I’ve had with network, and they’ve proven that they don’t adhere to any of their loyal customers wishes even when they’ve wrongfully done a mistake themselves and can’t fix it. The fact that they’re going to have the audacity to bill me for such yet they can’t do a simple thing highly annoys me. I’m ****ed as hell and wow irritated!!!!!!!!!!!!!!!!!!!!!