To Verify my Telkom Services has been Canceled & Rude Consultants !

Hi Good Day

On 2018-10-10. I Spoke with a Consultant to Cancel my Land-Line services with Telkom.... i was told i had to do it online... which i did. When i finished it said i had to pay a 90 day notice... Ref: ********** 7

Today I was on a phone call for more than a hour from 08:00 to 09:00 with Telkom billing services to resolve my Account issues to verify that my 90 days notice has been served.

I Spoke with a Consultant called Mandy. On this day Today on 2019/01/31

Mandy was given the reference number from me.. Ref: ********** 7, but she refused to help me with regards to this… she rather had RUDE comments to say thinking I wouldn’t hear her but I did. I then asked her politely to speak to her Manager. She transferred me BUT nothing happened and it was very quiet for very long… After a while I ended the call because it was taking too long. I then called again and again speaking to several consults just to transfer me to a Manager… I was unsuccessful... The Consultants kept me from speaking to a manager, each one claiming the manager is either busy on a phone call or busy in a meeting. My initial Account Issue has not been resolved yet and so has this!

I am very dissatisfied with Telkom , its team and its services.