To sue or not to sue???

Inadequate service received from Telkom. Not a surprise, but have to post it still. Contacted Telkom about two weeks ago regarding an email issue I have been having. At first it seemed to be on the Outlook application I am running on my computer. After intensive research and comprehensive IT troubleshooting from Professional IT personnel, it was still deemed from Telkom that the problem is still on my side. Yesterday I spoke to a Telkom technician, and she also confirmed that the problem is with my Outlook. Still feeling uneasy that the problem is not on my side, Telkom said today that they where having problems with the email servers. It has been a total disappointment talking to your Telkom technicians, it seems that most of them have no clue what is going on? I have no other option as to institute legal proceedings against Telkom for loss of business for the last two and a half weeks.

You will be hearing from my lawyer.