TO MOVE A LANDLINE SEEMS AN IMPOSSIBLE TASK FOR TELKOM

I have requested a line move in the beginning of February as we moved in March. On the third of March, a technician came out and could not finalize as there was a faulty port? Since then, I have now phoned numerous times, holding the line for up to 40 minutes at a time, numerous promises have been made, still no line? I had another technician came out at the end of April, and once again I have only been told that there is a faulty port? You can never reach any manager to advise or assist. There is no way you can follow up with the technical department as well. I really do not know what to do at this stage? We cannot connect to our Showmax, our Netflix, my children cannot do their tasks that is going through the internet and I have spent thousands of rands on telephone calls to 10210 - without any resolution? Should I hold Telkom responsible for costs incurred due to their lack of service?