To HeLL With Telkom

My contract with Telkom has come to end on the 30/11/2017, i had submitted my conciliation form to them during the month of 31/10/2017. I did call their call center during this period to verify if they had received my conciliation letter of which one of the call center agents cannot put me through to the conciliation department nor can she/he get verification that the contract will be or is cancelled. I then called one of Telkoms call center agents asking them if it now safe for me to buy airtime on prepaid since now my contract has come to an end and he said yes, the frustration is now i am sitting with prepaid airtime that i cannot load onto my phone.

I then called the Telkom call center and spoke to one of their agents who informed me that my contract is still not cancelled by Telkom of which it should have been done so by now. Why is Telkom not cancelling the contract as i dont want anything to do with them as through out the past two years they have given me hell with their services and dont want to upgrade their contract.