1 reviews | Active since Sept 2012

16 Nov 2016, 19:01

To easy to purchase on Google play store in app purchase.

<p>My 6 year old son bought R57 000 worth of gems on my husbands Telkom Mobile Account. The setup on the payment option is easy. The option is automated. I have emailed Telkom the situatuon however the manager has not responded. I have also requested refunds from Google play it self and it's under invetigation as the network provider gives the go ahead when a purchase is requested on the network. I do not have R57 000 to pay this bill. Why did telkom not block the account. The account has never been over R2000. Surely they should not allow this. My 6 year old son had no idea, he played his clash of clans and clash of royale and in the game he purchased the gems by 1 click. Not asking for passwords or anything. </p>

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Replies (1)
Telkom
Telkom's reply17 Nov 2016, 13:12
Official

Thank you for your post.

We have contacted the account holder telephonically. The query has been sent to our Accounts team for further assistance.

Your reference number is ***3.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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