To contact Telkom is a nightmare!

We had our uncapped ADSL line and telephone line installed last week.<br> The technician said that a username and password would be sent to us as we have the wifi as well.<br> No SMS! I tried phoning on numerous occasions and you sit waiting on hold for over an hour at a time and still don't get through!<br> I have sent an sms, an email, no reply.<br> Please get your act together Telkom and send me my password so that I can use the internet!