To cancel an account with Telkom is infuriating!

All I want to do is cancel my adsl account with Telkom but actually getting that right is impossible.<br> <br> I requested info on how to do this on 3 June 2015. On 1 July 2015 I sent the required information through, followed up on 24 July and again on 3 September, after the debit order, without a response.<br> <br> Since then I have contacted them via their website, their response: please call 10210. Phoning that is fun. Get through to accounts and billing and they can't help me, I have to swim through the multitude of menus trying to find 'Retentions', which I think wears Harry Potter's magic invisible cloak because I can't find it anywhere.<br> <br> So now it's October, I've had three debits off my account for a line I no longer use and I can't seem to find a person competent enough to help me. Goodness only knows how long it's going to take to get my money back.<br> <br> It's incredible that it took me not even ten minutes to cancel with my internet service provider, FNB, those guys are winners.<br> <br> Telkom, on the other hand, marches on like a hungry zombie, gobbling up my money like it's fresh human brain. <br> <br> So now we wait and see, I don't have the energy to try calling back again, it's simply too frustrating.