JR
Johan R
1 reviews | Active since Sept 2015
14 Sept 2015, 13:17
TM_SOC Billing
I opened an account, SmartPlan 100 and had my number ported. I ended with two contracts, with one ported to my number and one for witch I don't even have a sim card.<br> The one ported to my number didn't get the extra 1GB data for some reason. The contract is only allowed to spend R10 over my contract value. Thus I've now run out of data. No one at the call service nor the Direct stores had been able to help.<br> Telkom mobile ***<br>
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Telkom's replyOfficial
14 Sept 2015, 16:08Hello johan_russouw,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145471
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145471
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply14 Sept 2015, 16:08
Official
Hello johan_russouw,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145471
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145471
Regards
Luleka
Telkom Social Media Team
Best regards,