DP
Dimitri P

1 reviews | Active since Jul 2011

05 Oct 2015, 16:44

TM Products Advertised on [URL Removed] Don't Exist

In 2008 our copper cables were ******.After 2 years of intense struggle,Area manager Moletsi managed to arrange us temporary copper service. This temporary fix has proven inadequate in the long run, and I have an active fault open for the defective line *** which remains open.<br> <br> Like another complaintant (http://hellopeter.com/telkom/complaints/integrated-data-wallet-***), I was elated to hear about Telkom launching a new TI Softcap DSL promotion called Integrated Data Wallet. I called Telkom new products and services & 10210 as advised, and was told that they have not idea about this promo. They had no idea either and was told to call Telkom mobile<br> <br> I also tried to acquire the SmartBroadband Uncapped offering, but all attempts to acquire these products via TM representatives Wiseman, Lloyd, & Carel have proved fruitless. Manager Charl insists that the products are not unavailable. They asked me to go to a Telkom Store & attach a letter to Bianca Klein with application, but the store insists on ordering via the internet <br> <br> I'm FURIOUS with Telkom & Will Lodge Formal Complaints with ASASA, NCC, NTT for their breach of the CPA if I am not Soon promptly assisted accordingly!

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Replies (1)
Telkom
Telkom's reply05 Oct 2015, 17:38
Official
Hello fragtion,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team
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