WH
Wayne H
1 reviews | Active since May 2017
19 Mar 2019, 15:32
TLEKOM MUST FALL - utterly useless
I have not had service now for 14 days!!!!!!! I have called numerous times and spoken to numerous people and seems like no one cares. It seems that because Telkom has the monopoloy small consumers are not important enough and they dont care to get issues resolved.
14 DAYS WITH NO SERVICE!!!!!!! Escalation reference number - ********** (as if this means anything)
The line is through MWEB and they claim to have a 7 working day SLA with Telkom. One of them is lying and my money is on Telkom just being ***********.
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Wayne H's updateReviewer Update
23 Mar 2019, 17:41Telkom has still not fixed my issue - no service 17 days!!!!!
Logged a fault on 6th March (yes, 17 days ago!!!!). I have been calling. Telkom 10210 for two weeks now. On Wednesday 20th technician calls and I miss the call (only one call), 15 minutes later I try call him back and get through to the call centre. They tried calling him and he wasn’t answering. They then sent him an email. Thursday 21st I called again and did get any feedback. Friday 22nd i called again at 12:00, since no one had called yet. The agent tried to call the technician, again no answer. She said she will call me back before 13:00 with feedback. At 14:30 I still hadn’t received any feedback so called again. They said someone will be coming out tomorrow (Saturday 23rd). The technician did come while I was out and called me from my house saying he can’t get in, pretty obvious since no one was home. I told him he should have called and made an appointment, seems logical right? Not to Telkom. I arranged over the phone that he can come at 12:00 I will make sure I am there to let him in. 13:00 came still not technician. I called the call centre and they advised that the escalation had been closed since the technician came out and I wasn’t there. They tried to call the technician as we agreed on 12:00 and now it is 13:00. No reaponce from the technician. I called again at 13:30 and they tried again to call technician, no response. The. They left a note for him that I was waiting at home for him to come, as agreed. No luck. Again 15:00 called, no luck. Again 17:11 called. No luck. Your service is pathetic. It’s such a pity you have the monopoly, since if you didn’t you would be loosing customers daily. I am amazed that all it takes to get put in the back of the list is to miss one phone call and for a technician to not schedule a time to visit the propert.
WH
Wayne H's update23 Mar 2019, 17:41
Reviewer Update
Telkom has still not fixed my issue - no service 17 days!!!!!
Logged a fault on 6th March (yes, 17 days ago!!!!). I have been calling. Telkom 10210 for two weeks now. On Wednesday 20th technician calls and I miss the call (only one call), 15 minutes later I try call him back and get through to the call centre. They tried calling him and he wasn’t answering. They then sent him an email. Thursday 21st I called again and did get any feedback. Friday 22nd i called again at 12:00, since no one had called yet. The agent tried to call the technician, again no answer. She said she will call me back before 13:00 with feedback. At 14:30 I still hadn’t received any feedback so called again. They said someone will be coming out tomorrow (Saturday 23rd). The technician did come while I was out and called me from my house saying he can’t get in, pretty obvious since no one was home. I told him he should have called and made an appointment, seems logical right? Not to Telkom. I arranged over the phone that he can come at 12:00 I will make sure I am there to let him in. 13:00 came still not technician. I called the call centre and they advised that the escalation had been closed since the technician came out and I wasn’t there. They tried to call the technician as we agreed on 12:00 and now it is 13:00. No reaponce from the technician. I called again at 13:30 and they tried again to call technician, no response. The. They left a note for him that I was waiting at home for him to come, as agreed. No luck. Again 15:00 called, no luck. Again 17:11 called. No luck. Your service is pathetic. It’s such a pity you have the monopoly, since if you didn’t you would be loosing customers daily. I am amazed that all it takes to get put in the back of the list is to miss one phone call and for a technician to not schedule a time to visit the propert.