Title: Unauthorised Deductions After Contract Termination

Title: Unauthorised Deductions After Contract Termination – Telkom Mobile Account ***

Complaint:

I am writing to formally lodge a complaint regarding ongoing unauthorised debit attempts on my bank account by Telkom Mobile, despite the fact that my contract (Account Number: ***) was terminated over a year ago.

I cancelled my Telkom Mobile contract in [They failed to deliver a simple request of changing a debit order date hence I had to cancel telephonically in August 2024] and was assured that the account had been closed and no further charges would be incurred. However, I have recently noticed that Telkom is still attempting to deduct payments from my bank account, which is completely unacceptable and amounts to unauthorised billing(Different debit amounts on monthly basis).

I have tried contacting customer service on multiple occasions to resolve this matter, but there has been no resolution. I am extremely frustrated by the lack of accountability and the inconvenience this has caused.

I am requesting the following:

Immediate and permanent cessation of all debit order attempts on my account. Confirmation in writing that my account is closed with no outstanding balance. A full investigation into why debit orders are still being attempted. A refund of any unauthorised amounts that may have been deducted since the termination. Should this issue not be resolved promptly, I will consider escalating it to the Consumer Protection Office.

I hope Telkom Mobile will treat this matter with the urgency it deserves.