**Title: Telkom takes money instantly but delays refunds for months – unacceptable**

I am extremely dissatisfied with Telkom Mobile’s service and the way customer refunds are handled.

Telkom is very quick to take money from customers, but when it comes to paying money back, there is absolutely no urgency or accountability.

I made an extra payment on my Telkom Mobile account last year. Since then, I have been following up repeatedly to get the refund processed. It has now been months, and I am still waiting for money that Telkom owes me.

Every time I contact customer service, I am told the same story — the matter is being processed, I must wait, or I am given reference numbers with no actual progress. There are promises, but no results.

This is completely unacceptable. Customers cannot be expected to wait indefinitely for their own money. If Telkom’s systems can process payments immediately, then refunds should be handled with the same efficiency.

This experience shows a serious lack of customer care and accountability. It feels like Telkom prioritizes collecting money but does not take the same responsibility when it comes to returning it.

I am now demanding the immediate refund of my outstanding amount, along with a clear explanation for the excessive delay.

If this matter is not resolved urgently, I will escalate it further to the relevant regulatory and consumer protection authorities.

Telkom needs to treat its customers fairly and professionally.