Title: Paid in full but no service for a week - Telkom failing to reconnect

I made a full immediate EFT payment to Telkom on 4 April after my account was suspended due to outstanding amounts. I sent proof of payment the same day.

I was initially told it would take 24–48 working hours for the payment to reflect. After multiple follow-ups, I was then told the payment had in fact already reflected on 5 April.

Despite this, my service has STILL not been restored.

I have now been given multiple different explanations, including that reconnection will take up to 72 working hours and that the matter has been “escalated” with no clear resolution time.

This is completely unacceptable.

Telkom had no issue suspending my service immediately, yet after I have paid in full, I am left without internet for days with no proper assistance or accountability.

I rely on internet access for daily use, and this delay is causing serious inconvenience.

If my service is not restored immediately, I will proceed with cancellation and escalate this matter further to ICASA.

This level of service is extremely disappointing.