Title: Negligence, Poor Service & No Accountability – Telkom/Openserve Ignored Our Urgent Infrastructure Complaint

Review:

I am extremely disappointed with Telkom and Openserve for their complete failure to assist after one of their utility poles collapsed onto my mother’s property at 38 Tieroog Street, Eldorado Park. The fallen pole caused severe roof damage, water leakage into two rooms, and internal damage to ceilings and walls. The property houses a pensioner, a disabled woman, and a tenant, making the situation not only urgent but dangerous and inhumane.

Despite numerous emails, photos, and complaints under reference numbers #_***, #_***, and Support #47350, Telkom/Openserve:

Sent me from pillar to post via 10210/10213 and multiple email addresses,

Gave no technician, no site visit, and no update on resolution,

Eventually blocked my emails due to "message size" when I attached photo evidence,

Completely ignored the urgency, financial impact, and legal responsibility they carry.

This has directly affected my mother’s income, as tenants no longer want to stay in a damaged and unsafe property. We are now left to shoulder the financial burden of roof and internal repairs while Telkom fails to take responsibility.

This is not just unacceptable customer service – it is corporate negligence. Telkom/Openserve’s failure to maintain their infrastructure and respond appropriately violates the Consumer Protection Act and Electronic Communications Act.

We have now escalated the matter to ICASA and urge anyone experiencing similar issues to do the same.

Telkom, your service is disgraceful – you’ve abandoned vulnerable people who trusted your brand. Do better.