Tired of waiting patiently - Telkom needs to up there game!

I have been waiting since the 18th of October 2018 for Telkom to install my ADSL line at home. I live on the Bluff and really think that The Bluff community get no service at all from Telkom. Half of our community if not more has no service or have had a fault logged for months. I had an initial appointment early in December, took a days leave but the technician didn't show up... leave day wasted. I then phoned again to be told the technician tried to make an appointment f9lor 20 Dec but no one answered the phone, well its a 24h stand by number so the person might have been on the phone, leave a message perhaps, or did you just not phone? I have called 5 x where the call centre could not assist due to systems being offline and I must call back in 2 to 4 hours... once is maybe acceptable but 5 time... not acceptable. Telkom need to start realising that there are other solutions out there that are affordable, so either up your game or start loosing more and more clients. I need someone to please get the technician to my house today to install my line or cancel it and I will go another route... simply tired of the run around and disregard for service and my time now.