Tired of waiting

I have been trying to get through to the call centre for the past 2 days. Everytime I call, no-one answers. I end up holding for 10 - 20 minutes (no matter what time of day) before I eventually drop the call. This is unacceptable. I app**** for a voice line and now also want to apply for an ADSL line but how am I supposed to do this if no-one answers? When I called on Monday for the application of the voiceline, the consultant who assisted me didnt seem like she was in the mood to help. I had to ask her all the questions instead of her telling me what the process is. Instead I receive an sms asking that I rate the service I received?<br> Not impressed with the service or should I say, lack there of. <br> <br> Taryn