Tired of trying with Telkom's billing to stop my Account

Good day

Today after a long, tiring and emotional draining 2018, I am ready to see if my complaint will be heard.

My first experience with Telkom was when I app**** for a 5GB modem, all went well until I realized that this will not be enough for my family. I took out another contract with Telkom for 10GB, and gave the 5 GB to a friend of mine, an elderly lady that earned only a pension, to help her stay connected.

The first trouble started, when I wanted to update to a better package of 20 GB... one person over the phone said it only needs to be ..., but the Bayside Mall(CPT) said I would need to take out a new contract. I would also be phoned by a different company to cancel my previous connection, this happend in 2017.... This company phoned me the first time, where I was not able to hear what they were saying, and afterwords phoned, but only let the phone ring once or twice, to show a miss call. So before I could answer it will be put down.... After this I was told by Telkom that I will have to do the whole process again to cancel.... At that stage with all the driving to Telkom and back, all my own personal drama, and more it was just to much, and I let it slide.... I kept on paying for 3 modems....

By 2018 my finances took a low turn, but I had promises of it getting better... so I payed, but sometimes my payments were late, but I still paid. I did take and extension on the 5 GB modem because this was to be an commitment I made to be helpful to my friend.

When my finances was stretched to the limit, and again a month behind I asked Telkom if I can transfer one of the modems(5GB) to my friend, so that she would not be effected by my finances, and will be able to pay it herself. They said if my bill is paid, they will be able to do it. I was not able to pay my bill in time for this transfer to happen, and the 5GB modem was not transferred.

After this I have asked Telkom numerous times to please freeze my account, until I am able to pay the contract again... but it kept on ending at a No.... they can't. ... Ever since then I have this account or contract that keeps on piling up, no service, and I am trying to start and keep my own business going with pre paid airtime and data... Between phoning Telkom, going to Telkom stores(Bayside and Table Bay) numerous times, it seemed Telkom has no feeling towards keeping clients,....

I am just tired, and this poor attempt of mine to hear if there is any way to either release me of my debt (+/- R6 000), or back track my contract and freeze the account so that I can pay for it as soon as I can. And then continue with the contract, with service as soon as I can, will be of great help....

Telkom's admin is only one sided, they only look after their own affairs, and one drop in the ocean is of now concern for them.

I don't work for anyone, and have been without an income ever since end of 2017. I have started my own business, even though there is no money flow yet, but I am working towards it.

Please advise and if possible assist.