GU
Gustav U

1 reviews | Active since Sept 2016

23 Jul 2018, 11:35

Tired of this *********** behavior

In early 2016 I singed up for 3 Telkom contracts, 2 mobile and one landline ADSL. Telkom ADSL. After signing up for my land line they too there time to install the line , when I got the line about after 3 weeks I had to do an unfortunate move, I requested for the line to be moved and waited for about 2 months to receive a phone call, eventually when the were ready to install my line it was at the wrong address, so I don’t know if they installed it there or not, I phoned them daily waiting my time to fix this **** and still nothing, now over 2 years later I’m getting demand, layer, and summons letters, Telkom is slandering my name, because they are too lazy to their work. And I'm seriously considering opening a defamation of character case against Telkom for this.

Telkom mobile. I singed up for 2 Telkom mobile contracts (Huawei mate 8). Near the end of the year I had to close my business unfortunately and cancel my contracts, I understood that I would have to pay a penalty fee and was fine with it. So, I proceeded to cancel my contact at Telkom and went in to a store to do so, the guy that assisted me assured me that someone will contact me regarding the penalty fees and to make payment arrangements. Telkom in the meanwhile blocked my phone, no incoming calls nor any outgoing calls, After I while I still didn’t receive any information regarding this account so I went back to the store to find out what’s happening, and once again I was told someone will phone me, so I went to get a prepaid Telkom number so that they can call me because they blocked my original number, after so many attempts and waiting my time and a review on HelloPeter and still nothing , on my credit score it says written off but I still receive messages regarding this account and because of this once again my name is dragged through the mud. Telkom employees are getting paid to their job, and yet nothing, I am getting sick of this now And will pursue with legal actions. Kind Regards Gustav steenkamp

0
Replies (1)
Telkom
Telkom's reply24 Jul 2018, 15:14
Official

Hi zain-bristol,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF for the ADSL: AI***
Interaction REF for the Mobile: AI***

Regards
Garreth
Telkom Social Media Team