tired of the insincere apologies all i want is my money

with reference number SM229374 from Luleka a telkom employee apologizing for the inconvenience caused does not assist me in any way as i am still waiting for a refund of R700 from January. The senior team leader at the billing office has zero regard for customers as numerous emails sent to her from your telkom store in Chatsworth has not even been responded to according to the staff at the telkom mobile store. All I want is my hard earned money!!!