Tired of Telkoms lack of interest. 3 months and issue not resolved

This is now my 6th time complaining on Hello Peter for the same issue. Telkom has not once contacted me regarding this issue. I took an upgrade for a new phone and the phone has not worked properly since the first week. It has been sent to Telkom and was returned, but more issues developed. I now cant even use the phone and had to resort to using another phone as this one is completely broken. Telkom has shown no interest in assisting me by replacing this phone as it is a faulty phone. The staff at the Telkom stores are less than helpful and downright ****** rude, to the point where i do not want to deal with them. The call center and social media are completely useless and are a bunch of common ***** and ******.

PLEASE GET A MANAGER OR TEAM LEADER OR SOMEBODY WHO KNOWS WHAT THE HELL THEY ARE DOING TO CONTACT ME AS I AM TIRED OF HAVING TO COMPLAIN ABOUT THE SAME THING OVER AND OVER AGAIN.

I know the next step for whoever reads this will be to send through a generic message that states that the issue has been escalated and that my issue is being attended to. DONT BOTHER SENDING THAT MESSAGE AS I KNOW IT IS A LIE!!! GET SOMEBODY IN CHARGE TO CONTACT ME REGARDING THIS ASAP!! My next step will be to cancel all debit orders from Telkom and see how quickly I will be called then.

I would love to be proved wrong but I know exactly how useless Telkom is.

Thanks, Morne