1 reviews | Active since Apr 2015
Tired Of Telkom & This Billing ****
Good Evening Admin / Telkom Team. <br> My name is Bontle Mhlongo & I am a Telkom customer. I am very ****ed off. I was due for an upgrade in January & decided to go to Telkom Maponya Mall as it is where I signed up initially. I signed up for a contract smart plan 100 for an S6 which is said to be R399.00 on a smart plan 100 & I felt that was reasonable enough for me to pay. So I went ahead with my upgrade. Month end January I received my statement saying R339.00 was going to be deducted & indeed it was. So on the 03.02.2016 I received a statement for month end February & it said R709.00 which is FLIPPIN UNBELIEVABLE because I signed up for a smart plan 100 which only R399.00 is supposed to be deducted. What the hell is happening with Telkom's Billing though. This happened to me before when I first signed up with them whereas then R712.00 was the amount deducted, i complained as well here in \Hello Peter\" & I got a call & I was reimbursed the extra they took. So they better not do this **** to me again. I don't understand why extra money has to be taken when you sign a new contract plan. It's total ********. I'm extremely ****ed off. I need this sorted out A.S.A.P "
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Mobile department and feedback will follow.
Your reference number is SM197867.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Mobile department and feedback will follow.
Your reference number is SM197867.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
