mJ
miranda J

1 reviews | Active since May 2016

17 May 2016, 14:54

tired of telkom mobile

<p>Telkom by far has become the worse service provider ,they make cell c even look appealing now. My nightmare began on friday morning when i tried to reactivate my bis to my utter shock my airtime was deducted but oday is tuesday and i am still not able to whatsapp , bbm, use the internet or email aswell receive any of that . when i called the call centre the agents were pretty professional but i was told that by the end of today i would be called and someone would help me that has not happened .i was given a dozen of different reasons as to why i had this problem but no definite solution they should give their agents a big fat bonus because these agents try so very hard to save face for trollkom sorry telkom , but the beginning of telkoms descent has begun . i have no words to express how annoyed i am . so its another day and i am still without my not so smart smartphone thanks to telkom .........hats of to telkom for worse service provider of the year award Miranda.j</p>

0
Replies (4)
mJ
miranda J's update18 May 2016, 06:48
Reviewer Update
day 4 of my telkom saga and no joy. i have requested they reimburse me for the cost of the bis so i can change my network and move on now .
Telkom
Telkom's reply19 May 2016, 10:22
Official

Hi miranda-j1

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM234683

Regards
Luleka
Telkom Social Media Team

mJ
miranda J's update19 May 2016, 13:57
Reviewer Update
ok i have finally got my problem resolved by telkom , guys in future remember that customer service counts for atleast 90 percent of success in business .
mJ
miranda J's update19 May 2016, 13:57
Reviewer Update
ok i have finally got my problem resolved by telkom , guys in future remember that customer service counts for atleast 90 percent of success in business .