Tired of Telkom lies

I am so tired of this,I was charged for internet which I never asked for and charged for a soft cap that I also never authorized, I have requested a refund my case from 11June is still not resolved and when I asked the call Centre agent was told no reason why it’s not resolved,then my service got suspended and I refuse to pay anymore to Telkom as they owe me R8000 for these services which I paid for but never asked for! Then I phoned last night and was told the query will be resolved within 2hrs and reconnected then as the agent can see the dispute has been open for too long, which guess what ? Never happened, when I phoned today I was told that agent ****, it cannot happen as turn around time is 7-14days yet my dispute from 11June is still not resolved so another lie? Then they said pay the outstanding amount so your service can be reconnected while you wait,I asked them, if I pay immediately will my service be restored today still and I was told yes! Now we are at18:45 and still no service!!! numerous calls later only to be told yet again I was **** to and I won’t have service restored today- I am so fed up with Telkom!!!!!!