Tired of explaining the same problem to Telkom, still no response to my many many calls

<p>I am a Telkom Mobile customer. I have the Freeme 1GB contract which comes with 2GB social media. I have had this contract for more than a year now and am well aware of how the data usage works.<br />In May, I noticed that my All Network data was being used up even faster than normal. Upon checking my Telkom app, I see that the my social media was untouched and all Watsapp messages were coming off my All network. I called through to the call centre on the 9th and the agent logged the call. the feedback was that they will send me a data usage report as there is no issue. <br />I called again as the issue persists, the agent old me to change my settings on my phone from 4G to 3G and then it will work properly. I did that and still it did not work.<br />I called again to complain and the agent Yoleen said she will escalate my query and I should send her a screen shot on email which I did. No response!!! I followed up, still no response!!!<br />I called again and spoke to Sibusiso, he said that he would escalate the matter. Still no case logged or call from Telkom.</p> <p>My email to Telkom:</p> <p>This is my 3rd case and call to Telkom regarding the same situation.<br />MY SOCIAL MEDIA DATA IS COMING OFF MY ALL NETWORKS DATA!!!!<br />I have had this contract with Telkom for a year now, I have the app on my phone by which I monitor my data usage. Every month like clockwork, I have to top up ALL NETWORKS data for normal surfing i.e. Facebook, Google etc.<br />My Watsapp usage (which is extensive) comes of my SOCIAL MEDIA data (inclusive of pictures and videos).</p> <p>In May however, all Watsapp usage has come off my ALL NETWORKS data. I then topped up with 3GB of data and Watsapp continued to come off my ONCE OFF DATA bundle.<br />Attached you will find that that on the 30th of May, I still have 1974KB which is almost all of my SOCIAL MEDIA data. I have received and sent many pictures and videos via Watapp and know for a fact that it should be coming of SOCIAL MEDIA!!!!</p> <p>TELKOM, THIS IS THE LAST TIME THAT I AM REQUESTING YOU TO FIX THIS!!! OR I AM GOING TO TAKE THIS FURTHER!</p> <p>NO response!!!!</p>