BB
Brain B

1 reviews | Active since Jan 2010

26 Aug 2015, 10:22

Tired of Calling to Get this resolved

I have been calling telkom to resolve this and I am tired and seeking what my alternatives are now. Telkom has been charging me for an ADSL package which I didn't apply for and they have even confirmed on a call that they cannot see any application for this ADSL package. I have called and even cancelled every service I have with Telkom but they still have this ADSL service on my account and I am being charged for it. I even went into the branch at Bedfordview when I was back in SA 3weeks ago where I was told the cancellation has been effected however I still got an invoice for the same thing. I am bl**dy tired of talking to Telkom to resolve this and about to now look at legal avenues because if I had been the one defaulting for 5months I will have been threatened with legal action and blacklistings. I will also be on blast on social media around the ******* practice of charging people without their awareness which Telkom is busy doing. Very disappointed with Telkom about the handling of this and the fact that I have had to called from overseas on over 30 different occasions. Shambles!!!

0
Replies (1)
Telkom
Telkom's reply26 Aug 2015, 10:45
Official
Hello brianleke,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM138557

Kind Regards
Zulfah
Telkom Social Media Team