Tired of begging for service

Is it me or do South Africans have to beg for proper service in this country? For the past three weeks my internet connection through Mweb has been exceptionally slow. Normally this would not be a problem, but I run a part-time business from home after hours. Mweb hires our line through TELKOM and blames them for the problem. Every week I have been asked to do a Speed Test, which requires me to connect my laptop into my Rooter. I'm asked to do a speed test on [URL Removed] and then another on [URL Removed] After all that I have to delete my internet connection log in information to log onto Telkom as a \guest."The inevitable results are that my line is slow"