TIN Number and Internet connectivity still unresolved

Telkom has been unlocking my TIN number for the past 3 days. Initially I was given a timeline of 2 - 24 Hrs and then 24 - 48 Hrs. 72 Hrs , 6 follow ups and I am still struggling to have my call resolved. As a client, this is ridiculous service. I have been told there is nothing the call centre can do but escalate to the IT department. That is the same feedback I have received for the the past 6 calls I have done. You cannot expect a client to wait 25 - 30 mins on a call before being attended to and then say there is nothing you can and I have to call in again.