TIME WASTING, INEFFICIENT AND USELESS SERVICE FROM TELKOM

One of my cell phone contract on my Telkom mixed business account (Account No: ********** 30001) expired in October last year. Even after the contract expired, Telkom has been charging me for the portion of the handset as well as the normal minute and data charges.. I have been calling and explaining to so called account and billing people at Telkom that I already finished paying by October last year for the handset and they must stop the charges for the handset. I managed to get some of these charges but they still charged me again in my March invoice. Telkom owes me for 2 months (February and March) for this line. Another cell phone line on this mixed account expired in February. I called Telkom twice or three times in February to make sure that they stop charging for the handset as I finished paying off. Guess what they charged me again in my March invoice. Now I must spend hours to get these amount refunded! I must have called more than 10 times! Everybody says they understand and promise to fix this. I am sick and tired of theses empty promises and inefficient people! Telkom, please sort out this simple mess!!!