Time wasting

Last month my account wasn't debited I called in to ask why? No one could answer me and eventually I was disconnected they decided to debit my bank account on Thursday I called in and ask them to open my line seeing that they took their money that was Thursday, I was advised to wait 48 hours and this morning I was told by the agent I will have to wait seven days my account wasn't debited by them directly. Now there's other people debiting my account, Nice going Telkom!