time wasting
How long can it take for Telkom to repair a fault? I have reported that my internet is so slow ( I have a 10 Mbps line but I only get 5 Mbps if i'm lucky) on the 29th of November 2017 but still no luck. My account is still the full amount but I don't get what I am paying for. How long can it take to get this problem sorted?
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Telkom's replyOfficial
16 Feb 2018, 10:16Good day julius-kraemer,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service.
Please reboot the ADSL modem and check again.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply16 Feb 2018, 10:16
Official
Good day julius-kraemer,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service.
Please reboot the ADSL modem and check again.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,