Time wasting!!!

Its terrible having to be put on hold for 5 whole minutes on a customer service & having no one attend to you after I have been debited R1200 for a mobile wifi router for R149p/m & my mobile phone for R349p/m and yet I'm still being sent SMS's being told that my account is overdue! This is the worst experience I've had with Telkom & especially for a network that I thought was very reliable. Its sad having to experience such & I will definitely be switching networks!!!!