Time wasters

Its getting frustrating now .Telkom does not promise what they say.2 weeks ago my line died and ever since from then ive been calling them and they say it's a underground problem and up to now they haven't solved my issue. If its a underground problem then fix the issue for gods sake. Its really frustrating now they should also know they not the only service provider out there. It takes one phone call to switch. And nobody would want that to happen My reference no:755crk301117