TIME TO PULL UP YOUR SOCKS!!

We have been without wifi and a landline for more than a week now.i have logged it the same day just to find out 3 days later that it's never been escalated to the specific office who checks where the fault lies. So yay now it's been escalated and you think you're getting somewhere, but not so much!! a long story short, we happened to bump into a Telkom technician here in town who said he will look into it and get back to us. the feedback was that only HALF the fault was logged , that no one had been to the site, a street right behind us with the damaged lines that nonone else from Telkom could tell me. He had to re - log and start and start thr entire process. So all this time the call centres were absolutely LYING to me saying a technician has been sent to work on the problem and that they are there now as we speak. What bull****!! Your damn 10 day turnaround time is also so convenient to suite your USELESSNESS!!! Your staff are cheaky and only answer you to get you off the call. TOTALLY PATHETIC!!!!!!! in the meantime i can't work or offer my guests the free WiFi that i offer with their accommodation. All i see all over the internet is just complaint after complaint about you TIME TO PULL UP YOUR SOCKS!!!!