Time is no issue if its not your work suffering

i app**** for my line to be reinstated. it sould have taken 48 hours. wel that was on 5march. its the 15th now and they say niw it will only be attended to on the 23rd! because my linecwas allocated to the wrong adress. its awesome that telkom is a monopoly for adsl line rental in south africa so i must use telkom. bad service. it costs me alot of money to do emails ect from my mobile phone or go to a internet cafe . not just money but also time. how must i run a business if urgent for telkom means 17days!!!