1 reviews | Active since Nov 2013

10 Nov 2015, 13:11

Time for cancellation

I have sold my house and in the meantime I know that the new owner will move in in 2 weeks time. So far so good, but Telkom says I have to cancel my telephone 30 days in advance.<br> I told them that this triggers a problem - not for the monthly fee - but the new owner will be able to make calls on my account, and they are from overseas. <br> In this case Telkom charge me for calls, the next owner will make.<br> I had the idea to move instead of a cancellation, but it is the same 30 days. <br> I said, I will cut the line, so they can't use the telephone, but Telkom woud charge me for damages.<br> And they can't stop the service only, what would e enough.<br> What can I do ? My ISP for the ADSL stops immediately, but this is a private customer focused company.<br> It would be nice if the audience has any ideas

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Replies (1)
Telkom
Telkom's reply10 Nov 2015, 13:30
Official
Hello tomcathessen,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166236.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media