****tiest Service provider!!

I purchased 50GB data for R225 on the 16th of November 2022 and same day i called because i was never credited the data i purchased. I was given a case number(***8) and was told the resolution will take 24-72 hr. I have been calling telkom since last year and they have been failing to resolve my case for over 4 months now!! 2 weeks back i called again and the consultant told me that i will be credited before tde 11th of February. I called again today and 2 agents hung up on me as soon as i gave them my case number until i called the 3rd time & requested to be put through to the team leader but the agent asked why and i explained then she asked for my case number then told me that my case has been Closed but the person who closed it did not leave any notes. How the **** does someone just close a case that they have been working on for 4 months without any notes to explain the outcome of the investigation!!???? I want my R225 back!!!