****tiest service EVERRRRRRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased an ADSL line from Telkom and it was installed on the 23rd of July. Since then I have been having endless issues with this product where there is no internet connection. On the 06th of October we had no internet. We contacted Telkom and they contacted open serve. The issue was only resolved on the 15th of October. We were left 10 days without the internet. On the 10th of November we had the same issue. We logged a call and this was only resolved on the 13th of November. Then on the 26th of December another fault was logged for the same issue, till now I have not received feedback from open serve. I called in to the call center, and the lady I spoke to said it was cable theft in our area and she was going to escalate the issue. My issue is I cannot be having the same problem every month. When it comes to debiting the account Telkom has no issue but I am an unhappy and frustrated client, the reason for taking out this contract is because we are working from home, but now it seems as I am more at the office as my internet is constantly not working and I am more at risk thanks to the internet being off more than on. I understand that cable theft is an issue but I am paying for a full month's service. If this is going to be a continuous issue, I would rather like to cancel my contract or be issued with something which does not have cables, maybe wireless.

I have had no internet since the 26th of December, it is now 18 days and counting. However, as at 31 December my account was debited in full. Also the openserve app does nothing as it still reflects that I have an appointment for the 26th and for the 10th of January, however the technician still has not been to my place I was also told by the consultant that I cannot contact open serve myself and she was going to escalate it and ask open serve to contact me on the 03rd when I called in. Till now I have not received a call from anyone. This is utterly frustrating as I am now forking out money for data and still paying in full for a product that is not working. I contacted the Telkom call centre again on the 11th of January, the technical department said Open serve said that the ADSL lines will not be replaced as Telkom cancelled the contract. Nobody contacted us to let us know, we had to constantly phone Telkom from our personal cellphones to query all the time. From this point, Open serve said that all customers should migrate to Fibre or wireless. This caused more endless issues as the sales department is very rude and ***********, which caused more frustration on our side. Unfortunately I have to give a rating of 1 but if it was up to me I would give Telkom a -0.*** rating. Telkom is the worst ever. Do not go with Telkom UNLESS you want to experience huge problems, incompetence and rude behaviour from consultants