Tickets are closed without being resolved

For the second time now Telkom customer service has failed me<br> I reported that my cable inside my property has come off the wall on the 22nd of December and they didn't do anything but closed the fault on the 30/12/15<br> I immediately called and reopened the fault,<br> Also when calling to reopen the fault, I couldn't hear anything as everyone in the call centre was chatting away as loudly as possible. I had to ask for the consultant to ask them to keep quiet so I could hear<br> Really terrible service<br> <br> I know receive a message saying it has been closed again.<br> Nothing has been resolved and it is taking way too long to resolve such a simple issue