1 reviews | Active since Aug 2016

14 Mar 2017, 10:41

TI non-Enter*****ment

<p>So last month a saw this add for the first time about Showmax for R99 on the Telkom website. 'Apparently I have been living under a rock.' So I thought, I travel a lot and I consume on average 10gigs on my cellphone every month. Let me use this Showmax and see if I can curb my spend by streaming my favourite series. Okay so I subscribed and was later informed when I called Telkom 'this is after being transferred to 3 people' that I need to have TI Entertainment activated on my account for an additional to the Showmax subscription R99. Ok u got me, it only got them 5 days to load it...but who’s counting, its not like I’m getting older. I asked for recurring then they couldn’t do that so I told the operator to just make it a once off and we can sort the rest out next month. So once It was working it was love at first sight. I was away from home for a week with work and I loved having this Showmax. Now I can watch my favourate series on-the-go. It works so well if you fall asleep watching episode one, when you wake up you have completed the series, 'I just could not remember is the Whitewalkers made it through the Wall.'</p> <p> </p> <p>So anyway that ate my data. So now it’s a new month, new prospects, new content and yes time for new data. So I’m sure how many times I have contacted Telkom over the past 14 days but the result is the same. I still do not have TI Entertainment data on my account. I even got a call to tell me my call has been resolved. Then I waste my time to call them when I could be spending time looking for another service provider. My son was driving me up the wall on the weekend because now he cannot watch cartoons.</p> <p> </p> <p>Worst of all is I will be billed for Showmax on my Telkom bill, and today is the 14th March already. Thanks for wasting my time Telkom...and my money.</p>

0
Replies (1)
Telkom
Telkom's reply14 Mar 2017, 15:04
Official

Hello dre-gallant

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,