DG
Dirk G
1 reviews | Active since Jun 2011
16 Mar 2022, 14:58
TI Mobile sim activation impossible.
I feel I have been very patient this time, but am now finally resorting to hellopeter to get some level of escalation. I have a premium fibre package through Telkom, it's been up and running since January. With this package, one gets a TI mobile sim with 3GB of data per month. Amazingly this is not supp**** with the rest of the hardware that is couriered, you must collect it in the store...why? I went to pick one up, the consultants had no idea how to provide the sim to me, but eventually did, assuring me that it'll be active the next day. Well it was not. Telephonic support is impossible for a TI mobile sim: Fibre dept says speak to Mobile, Mobile say speak to Landline, etc. So I've been in to the branch twice now to give fingerprints and I'm no closer to having a working solution. Courtney Louw was helpful at first but has now started ignoring my email requests for a progress update. Apparently it has been with an IT technician for 2 weeks. This is a paid for service Telkom, why can you not get it working?
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Replies (2)DG
Dirk G's updateReviewer Update
25 Apr 2022, 16:12Another month has passed, two more visits to the store, another sim card issued (why not?), countless hours on the phone with call centre agents, that cleverly come up with reasons why it can't be handled by their department...and of course, I'm nowhere closer to a solution. The only positive that I'm taking from this engagement with Telkom is that I'm handling my frustration better than I thought I would!
DG
Dirk G's update25 Apr 2022, 16:12
Reviewer Update
Another month has passed, two more visits to the store, another sim card issued (why not?), countless hours on the phone with call centre agents, that cleverly come up with reasons why it can't be handled by their department...and of course, I'm nowhere closer to a solution. The only positive that I'm taking from this engagement with Telkom is that I'm handling my frustration better than I thought I would!
DG
Dirk G's updateReviewer Update
31 May 2022, 08:55It's now 31 May 2022, so 4 months into a 24 month contract and Telkom still seem to have no idea how to active a TI mobile service. I've given up on the call centre teams and have been focusing on personal visits to the Telkom Tokai store. It's ridiculously time consuming and frustrating. If there is a Telkom expert that reviews these posts, please helps these guys out with some advice...I'm getting really tired of being the only person that's reminding them to keep trying. It goes without saying that I think this service has been laughable.
DG
Dirk G's update31 May 2022, 08:55
Reviewer Update
It's now 31 May 2022, so 4 months into a 24 month contract and Telkom still seem to have no idea how to active a TI mobile service. I've given up on the call centre teams and have been focusing on personal visits to the Telkom Tokai store. It's ridiculously time consuming and frustrating. If there is a Telkom expert that reviews these posts, please helps these guys out with some advice...I'm getting really tired of being the only person that's reminding them to keep trying. It goes without saying that I think this service has been laughable.