****s of a provider agents even worse

I have been battling with network coverage/connectivity yesterday decide to call the customer care line the first lady I spoke to sounded as if was eating and ended hanging up the line on me with no good reason or having assisted me second time to a guy and told him want the details of the lady who cut the call on me as I wasn't rude or disrespectful or anything he decided to do the same and drop the line on me I'm sitting with no network coverage connectivity and data that's expiring they decided to forward me a WhatsApp link but how am I suppose to chat when I don't have network to chat with had to use my MTN line so can use the link but the link they sent was useless as only options given don't apply to me I'm stuck with no network coverage connectivity and can't do anything but I paid and bought data how are the agents allowed to just hang up the call without resolving or assisting the customer this network provider is the worst what they did is totally wrong and need to be reported