Throttling of service

Item: Telkom
Rating: 1

I'm currently on a 10Mbps uncapped ADSL service with Telkom and got throttled for over usage. I only use my ADSL for gaming, streaming and some downloads (game updates). The service is pathetic because I was on a 4Mbps line but then decided to upgrade to 10 Mbps as it is supported in my region. The person at sales confirmed this. Problem is that the highest download syncing speed I receive is under 5Mbps. I have logged numerous faults just to hear that I am to far from the exchange. Why are they offering a service they can't give to a paying customer? Today (28/11/2016), I logged on to see that my ADSL service is throttled to under 400Kbps. I preceided to log onto the Telkom website to check my usage (I received pop-ups when opening Google Chrome stating that I must check my usage under my profile), problem being that whenever I access the data tracker under fixed usage page, I am presented with a message stating that it is unavailable due to the fact that I'm an uncapped user. I have tried the access the data tracker numerous times just to receive the same message. The main reason I chose Telkom as my ISP is when I talked to the sales consultant (Male Indian), I asked him specifally if I will get throttled becasue at the time I was at MWEB and got throttled at 80GB, at which point he said that I can download as much as I want. So was he lying to me just to get a sale???? How can I check my data usage when it's not available, plus under the Telkom Internet AUP, it is not stated at which point I will get throttled also was never told at which point it will happen. Months ago I downloaded close to 200GB a month with no issues but now I get throttled when just downloading games through Steam and updates (Some reaching 5GB per update) and using streaming apps (Youtube and Netflix). So the problems are as follows: 1. Telkom is advertising and selling products that do not offer close to what they are offering. 2. Data tracking on the Telkom site does not work. 3. Information stating how much you can download before being throttled is not given the the client. (If so please present me with the signed document or recorded call by the sales consultant stating the amount of data I can use before being capped.

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