PT
Peter T
1 reviews | Active since May 2010
16 Oct 2017, 10:37
Throttled Data or Lack of Bandwidth
I have a 40Mbs fibre line with 200Gb capped data.
During peak time my data gets throttled or no data at all. During these times if I change my ISP modem settings to Webafrica my data speed is fine so problem is with Telkom's insufficient bandwidth which was confirmed by a call center agent. Every time I phone they say it is being attended to and no one comes back to me. This has been going on for 6 weeks. Fault Reports: REF ********** 42 (12 Sep2017), *** (10Oct2017 & 15Oct2017).
I am paying a premium for a service I am not getting. At this stage I am considering canceling my contract.
Helpful (0)
Replies (1)0
Replies (1)PT
Peter T's updateReviewer Update
23 Oct 2017, 11:33Telkom has rep**** privately so the public cannot see.
This is unacceptable that Telkom does not have enough bandwidth and interned speed drops from 40mbps to below 5mbps at peak times. Telkom reports that there is a network problem with Openserve in my area and there is not enough bandwidth. I first reported this fault on 12 September 2017. I am paying Telkom for a service that I am not getting. If Telkom does not have enough bandwidth then they should not be selling fiber Internet in my area. I have not been given any date when this is going to be resolved.
PT
Peter T's update23 Oct 2017, 11:33
Reviewer Update
Telkom has rep**** privately so the public cannot see.
This is unacceptable that Telkom does not have enough bandwidth and interned speed drops from 40mbps to below 5mbps at peak times. Telkom reports that there is a network problem with Openserve in my area and there is not enough bandwidth. I first reported this fault on 12 September 2017. I am paying Telkom for a service that I am not getting. If Telkom does not have enough bandwidth then they should not be selling fiber Internet in my area. I have not been given any date when this is going to be resolved.