ES
Eckard S

1 reviews | Active since Dec 2015

31 Dec 2015, 11:23

Throttled by biggest communication company in SA

I've been experiencing no Internet access for approximately a week, the call centre resets the password and the Internet works intermittently, a specialist comes out and says I've been throttled . if you've used over 90 gigs of Internet, Telkom slows the line... From 1.78 average speed to 0.38. Nowhere have I been notified of downtime or slow time for over usage of a line. <br> <br> Telkom needs to change their Uncapped contract name from UNCAPPED to THROTTLED. <br> <br> Looking for an Internet service provider, look carefully and don't be throttled into uncapped contracts<br>

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Replies (1)
Telkom
Telkom's reply02 Jan 2016, 01:01
Official
Hello Esteyn365,

Our team will look into this and revert with feedback.

Your reference number is SM182816

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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