Throttled ADSL line

I've been with Telkom for a little over a year now. I chose you as a ISP due to the fact that you didn't throttle lines, as informed by the person who signed the deal with me. Your policies apparently changed without notice to your clients? Also after ten million years of holding on the line for your call center, he informs me that we were throttled(more like service completely suspended) as our usage is 127Gig for less than a month? We used 24Gig in last two days? When on one of the two days no one was home, and that sounds a bit way too excessive to me anyway. We didn't use the internet any differently from previous months, online gaming mostly. No way can that add up to that amount. And I checked how much data the game uses btw... Also you throttling me means that I can't use the internet to even read an email? I have internet access, but then again I cant really use it? So what am i paying a full month for then? I was also by two of your agents that i don't need the usage tracking tool as i'm an uncapped user, but obviously i do, since uncapped isn't really uncapped?If I don't get my normal speed(which is also generally slow, but tolerable) on the 1st, i'm taking this further