TM
THATO M
1 reviews | Active since Mar 2010
26 Feb 2016, 18:15
THREE WEEKS OFFLINE
I have both Line rental and Telkom ADSL products and I have been without service for three week. I have logged a fault using Telkom online self-service: (Ref #: 1266CRK100216) and I have also followed up with several phone calls. It is now three weeks later and I haven't heard anything from Telkom. This incident is not happening for the first time and it is not fair for me as a customer to pay for the service that I don't receive. Can someone attend to this issue as a matter of urgency. YOUR ASSISTANCE WILL BE HIGHLY APPRECIATED.
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Telkom's replyOfficial
26 Feb 2016, 19:34Hello motsekitj,
Thank you for making contact with us. Please be advised that we have escalated your fault and are awaiting further feedback. Our team will be in touch.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that we have escalated your fault and are awaiting further feedback. Our team will be in touch.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply26 Feb 2016, 19:34
Official
Hello motsekitj,
Thank you for making contact with us. Please be advised that we have escalated your fault and are awaiting further feedback. Our team will be in touch.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that we have escalated your fault and are awaiting further feedback. Our team will be in touch.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,