Three Weeks Later No Help! Telkom *********** Service
<p>I have never seen a more pathetic service than the one im currently expieriencing with Telkom.</p> <p> </p> <p>My line got cut 3 weeks ago. I escalated the fault and was told standard SLA is 72 hrs for matters to be resolved. I waited a week with no feedback. I than called to find out the update as no update was provided to me. I was the told a technican was dispurched and found a fault thats now underground and they will escalate it again as a matter of urgency I should receive feedback before the end of the weekend.</p> <p> </p> <p>That still hasnt happned 3 weeks later I'm holding on their lines for more than 20 minutes to get assisted, spoke to a consultant and was told that a technician committed to the 26 Feb 2017 and 12h00 it will be fixed.</p> <p> </p> <p>I can put money on it that its not going to be fixed. I then requested to speak to the supervisor and held on for another 15 mins to speak to the supervisor.</p> <p> </p> <p>Is this how telkom treats its customer than I might as well move to another service provider.</p> <p> </p> <p>I am expecting a call within the next 24hrs from posting this with decent feedback and by that I mean my problem has been resolved. </p> <p> </p> <p> </p> <p>telkom number: ********** </p> <p> </p> <p>( ********** 376) Trevor</p>